Legal Information

Planetbet Terms & Conditions — Detailed Terms on Membership & Gaming

It is important to read these terms before using Planetbet. You will find all the information regarding membership, deposits, withdrawals, bonuses, and responsible gaming here.

Last Updated: January 2026
Introduction & Scope

By using Planetbet's website, mobile app, or any of our services, you agree to abide by these Terms & Conditions. These terms constitute a legally binding agreement between Planetbet and you.

These Terms & Conditions may be updated from time to time. If changes are made, we will notify you by email or through a platform notification. Continued use of the platform after the updated terms take effect will be considered as your acceptance of the new terms.

Important: Planetbet's services are available to individuals aged 18 and above only. Opening or using an account by a minor is strictly prohibited.

Membership & Account

To open an account on Planetbet, you must register with accurate and truthful information. Planetbet reserves the right to close any account registered with false or incorrect details.

Each individual may only register one account. If multiple accounts are found under the same person, all accounts may be terminated and any accumulated balance may be forfeited.

    You are solely responsible for keeping your account password confidential.
  • Do not share your account login credentials with any third party.
  • If any unauthorized activity occurs on your account, notify Planetbet immediately.
  • Withdrawals may be restricted if the KYC verification process has not been completed.

Planetbet reserves the right to suspend or terminate any account at any time without providing a reason, particularly where there is evidence of a breach of these rules.

Deposits & Funds

We support a range of mobile banking and bank transfer methods for deposits on Planetbet. Funds are typically credited to your account within a few minutes of a successful deposit.

  • The minimum deposit amount may vary depending on the payment method.
  • Please use the correct reference number when making a deposit.
  • Only deposit from your own bank or mobile banking account.
  • Deposits made through third parties are not accepted.

Planetbet will never ask for account numbers by phone or message for deposit purposes. If anyone claims to represent Planetbet and requests your account details, please be cautious.

Withdrawals & Payouts

Withdrawal requests on Planetbet are generally processed within 24 hours. Larger withdrawal amounts may require additional verification, which could extend the processing time slightly.

  • Withdrawals can only be made to your own verified account.
  • KYC documentation must be completed before your first withdrawal.
  • The minimum withdrawal amount is determined by the respective payment method.
  • Wagering requirements must be met before withdrawing any winnings earned from bonuses.
  • If fraudulent activity is suspected, Planetbet may suspend withdrawals.

You will be given the opportunity to withdraw your balance before an account is closed; however, if the reason is a rule violation, the balance may be forfeited.

Bonuses & Promotions

Planetbet regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms. It is important to read the specific terms of a bonus before claiming it.

  • All bonuses are subject to wagering requirements, typically 15 to 30 times the bonus amount.
  • A member may claim any given bonus only once.
  • Bonus wagering may not apply equally across all games.
  • Any unused bonus will be automatically cancelled upon expiry.
  • Planetbet reserves the right to cancel bonuses in cases of misuse or fraudulent activity.

In any bonus-related dispute, Planetbet's decision shall be considered final.

Prohibited Activities

The following activities are strictly prohibited on the Planetbet platform:

  • Attempting to earn bonuses through fraudulent means.
  • Collusion or attempting to influence game outcomes by conspiring with other players.
  • Playing games using automated software or bots.
  • Attempting to bypass or compromise the platform's security systems.
  • Opening an account on behalf of a minor or playing in their name.
  • Engaging in money laundering or any other illegal financial activity.
  • Threatening other players or using abusive language.

Any violation of the above rules will result in immediate account closure and may lead to legal action where necessary.

Responsible Gaming

Planetbet takes responsible gaming very seriously. Gaming is meant for entertainment, and we are committed to ensuring it never becomes an addiction.

  • You can set your deposit limit at any time.
  • Contact support to take a temporary break or set up self-exclusion.
  • Gaming history can be viewed from your account at any time.
  • If you feel that gaming is having a negative impact on your life, please seek help.

Planetbet never encourages anyone experiencing illness or financial hardship to gamble. For more information, please visit our Responsible Gaming View the page.

Liability & Dispute Resolution

Planetbet strives to provide the highest quality service; however, Planetbet is not directly liable for losses resulting from technical errors, server outages, or third-party issues.

If you have a dispute regarding a game result, please contact Planetbet's customer support. All disputes are resolved within 30 business days wherever possible. Planetbet's decision on dispute resolution is final.

For any complaints or disputes, reach out to our 24/7 live chat support. We're always here for you.

Data Protection & Privacy

Planetbet takes the protection of your personal information very seriously. Your data is used solely for service delivery, identity verification, and compliance with legal obligations.

  • Your information is never sold to third parties.
  • All data is kept secure with SSL encryption.
  • You can request deletion of your data at any time.

To learn more, visit our Privacy Policy Read the page.

Need Help?

If you have any questions about our terms, our support team is always ready to help.

Live Chat — 24/7

Related Pages

Why is Planetbet trustworthy?

Every policy we have is designed to protect our players and ensure the best possible experience.

SSL Encryption

All your data and transactions are secured with 256-bit SSL encryption. Your information is always safe.

International License

Planetbet operates under an internationally recognized license. All games are audited by independent third parties.

Full Transparency

All our terms and conditions are written clearly. There are no hidden charges or undisclosed terms.

Fast Withdrawals

Withdrawals are guaranteed to be processed within 24 hours. Receive your winnings without delay.

24/7 Support

Get help in Bengali at any time. Our support team is available day and night to assist you.

Responsible Gaming

We work against gaming addiction. Deposit limit and self-exclusion features are available for everyone.

General Questions About Terms & Conditions

Answers to the most frequently asked questions about our Terms & Conditions

You must be at least 18 years old to open an account on Planetbet. Age is verified during registration, and a copy of a valid ID may be required. Accounts belonging to minors will be closed immediately.

No, each individual may hold only one account on Planetbet. If multiple accounts belonging to the same person are found, all accounts will be closed and the balance may be forfeited.

Wagering means the bonus amount must be used as a bet a specified number of times. For example, a bonus of 100 BDT with a 20x wagering requirement means a total of 2000 BDT in bets must be placed before withdrawing. Wagering requirements differ for each bonus and are clearly stated on the promotions page.

To close your account, contact Planetbet's customer support. You will be given the opportunity to withdraw your balance before closure. For responsible gaming purposes, you may also opt for a temporary or permanent self-exclusion.

If you believe your account was closed by mistake, please contact customer support with full details to submit an appeal. Planetbet reviews every complaint fairly and works to provide a resolution.
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