Planetbet Privacy Policy — Your data is always safe with us

By using the Planetbet website or mobile app, you agree to this Privacy Policy. It explains what information we collect, why we collect it, and how we use and protect it.

Planetbet believes transparency is the foundation of trust. That is why this policy is written in plain, straightforward language — so you can understand every point with ease. If you have any questions, our support team is always ready to help.

Planetbet collects two types of information from you — what you provide directly and what is gathered automatically while you use the platform.

Information you provide directly:

• Name, date of birth, and gender
• Email address and mobile number
• Residential address
• Copy of national ID or passport (required for KYC verification)
• Mobile banking or bank account details (for transactions)

Automatically collected information:

• IP address and device type
• Browser and operating system information
• Which pages you visited on the platform and how long you spent on them
• Gaming history and betting details
• Login time and location

The sole purpose of collecting this information is to provide you with the best service and to keep the platform secure.

Planetbet uses your information solely for the following purposes:

• To create your account and verify your identity
• To process deposits, withdrawals, and other transactions
• To provide customer support and resolve complaints
• To comply with legal obligations (such as AML or KYC regulations)
• To ensure platform security and prevent fraud
• To send you promotional offers tailored to your preferences (only with your consent)

We never sell your information to advertising companies or profiling services.

Planetbet shares information only in specific cases and with specific parties. Under no circumstances is your data sold to any third-party company without your consent.

Each of the above parties may only use your information for the specific purpose outlined. Any other use is strictly prohibited.

Planetbet uses the latest technology to keep your data secure. Our security measures follow the highest industry standards.

• SSL Encryption: All communication between your browser and our servers is protected with 256-bit SSL encryption.
• Two-factor authentication (2FA): You can add an extra layer of security to your account.
• Firewall protection: Our servers are protected by advanced firewalls that block unauthorized access.
• Regular audits: Independent third-party cybersecurity experts conduct regular audits of our systems.
• Data backup: Your data is backed up regularly and stored in a secure location.

Planetbet does not retain your information longer than necessary. All data is stored while your account remains active. After account closure, certain information may be kept for up to five years to meet legal obligations.

Transaction records are required to be retained for a specified period in accordance with financial regulatory guidelines. No data is held beyond what is necessary.

Planetbet gives you full control over your data. Here are the rights you have:

• Right to access: You can request to know what information Planetbet holds about you.
• Right to rectification: You can request corrections if any of your information is inaccurate.
• Right to erasure: Where there is no legal obligation to retain it, you can request that your data be deleted.
• Right to data portability: You can request a copy of your data.
• Right to Object: You can object to marketing messages or profiling at any time.

To exercise any of your rights, please reach out to Planetbet's customer support. We typically respond to requests within 30 days.

Planetbet uses cookies on its website and app. Cookies are small files stored on your device that help make the site easier to use.

• Essential Cookies: Required for the site to function properly — these cannot be disabled.
• Functional Cookies: Remembers your preferences, such as language settings.
• Analytics cookies: Helps us understand which parts of the site are used most.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features on the site.

Planetbet may update this Privacy Policy when necessary. For significant changes, we will notify you via your registered email or through a notification on the platform.

The "Last Updated" date at the top of this policy will always reflect the most recent revision. Continued use of the platform after any changes means you accept the updated policy.