Planetbet FAQ — Answers to All Your Questions

No. Per Planetbet's policy, each person may only hold one account. If multiple accounts are found, all of them may be suspended and balances may be forfeited.

KYC verification secures your account and helps prevent fraud. You'll need to verify your account before making a withdrawal. It's easy — just submit a photo of your national ID or passport.

After logging in, you can update your email, password, and contact details from Profile Settings. To change your name or date of birth, please contact our support team.

Planetbet accepts deposits via mobile banking, e-wallets, and bank transfer. All methods are fast and secure. Your balance is typically updated within 2–10 minutes after a deposit.

The minimum deposit on Planetbet is just BDT 500, making it easy for players of any budget to get started. Maximum deposit limits vary depending on the payment method.

Planetbet does not charge any deposit fees. However, your payment provider may apply a small transaction fee. Contact your mobile banking provider or bank for exact details.

Your balance is usually updated within 2–10 minutes of a deposit. If it hasn't appeared after 15 minutes, contact live chat support with your transaction ID or a screenshot — we'll get it sorted quickly.

Withdrawal requests are typically processed within 15 minutes to 24 hours of submission. Mobile banking and e-wallet withdrawals are usually faster, while bank transfers may take a little longer.

The minimum withdrawal amount on Planetbet is BDT 1,000. You'll need to complete account verification and meet any applicable bonus wagering requirements before withdrawing.

Common reasons for a rejected withdrawal include incomplete KYC verification, unmet bonus wagering requirements, or incorrect account details. Contact us via live chat and we'll explain the issue and help you resolve it.

Open a new account on Planetbet, make your first deposit, and your welcome bonus will be added automatically. Check the promotions page for full bonus terms and conditions.

Wagering requirements mean you need to place a certain amount in bets before withdrawing bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must wager BDT 30,000. Each bonus has its own terms.

Planetbet offers weekly cashback to regular players. You'll get back a set percentage of your losses for the week — cashback is typically credited every Monday.

Free spins are generally valid on specific slot games, which are listed with the bonus offer. Free spins typically expire after 7 days.

Yes! At Planetbet, you can play casino games with real live dealers. Roulette, blackjack, baccarat, and many more are streamed in real time, giving you an authentic casino experience in HD quality.

All games on Planetbet use certified RNG (Random Number Generator) technology. Third-party auditors conduct regular checks to ensure that game outcomes are completely random and fair.

In fish games, you catch different types of fish to earn points and prizes. Each fish has its own value — bigger fish mean bigger rewards. Read the in-game instructions before you start.

The Planetbet app is available on our download page. Android users can download the APK directly. iOS users can easily access the site through their mobile browser.

Start by checking your internet connection. Clear your browser's cache and cookies, then refresh the page. If the issue persists, try a different browser or use the app. Still having trouble? Contact our support team.

Yes, Planetbet is built with a mobile-first design. The site and app work seamlessly on both Android and iOS devices, with full access to all features even on smaller screens.